Social Media as another channel for Customer Engagement

Mere physical interactions with the customers are a bygone trend. Now to have a more satisfied customer base, one needs to be connected to them through the virtual world too. Social media platform is serving this need. Customers tend to drive the company today along with its brand image. Social media sites like Facebook, Twitter, LinkedIn, etc. helps generate customer interest in the business and also converting them into sales. There are ‘n’ numbers of engagement platforms available today which imply towards an Omni channel communication to be a necessarily integrated into every strategy for customer access. Social media marketing helps one to know about the issues their customers are facing and help them solve the same without any delay.

Customers following on social media sites are engaged and updated about the business advancements. Social selling not only helps in gaining customers but also helps in connecting to their relevant interests. Engaging the prospects and customers through discussions, chats, etc. makes them feel special and understand how important they are to the organization. Every social platform has its own physical environment i.e. LinkedIn provides us with a professional landscape while Facebook tends to act as a living room where one can catch up with friends.

One needs to understand the various mods through which social media selling can be beneficial for their business. The basics can be to have the company profile and product profile updated as new advancements are made in the various business dimensions. 
This will not only attract the right customers but also save time of prospects that are looking out for various options. CX i.e. Customer engagement platforms like C-Zentrix help in providing different platforms like live chat, social media marketing, etc. well integrated with the system. to help one reach out to their customers irrespective of their geographies.

 C-Zentrix has its reach in the Indian market with its focus on the emerging market overseas. Features like web chat, email ticketing, etc. acts like a direct connection as well as a user friendly interface primed for engagement on the virtual front. C-Zentrix provides its services both on cloud as well as In-premise. Cloud solution helps customers make their contact centers within a few hours thereby, being a promising solution.

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Cloud Telephony Company

Today’s milestone for communication is cloud telephony for all businesses. If you fail to get cloud telephony in time you are going to be left behind in many avenues of your business. If you are interested in specific details; some of them are customer satisfaction, lead creation, customer review, customer management, client relation and management and so on. So contact an efficient Cloud Telephony Company in India, outsource your communication department and concentrate on your core business. 

One needs to understand that communication is not one’s core business, it is only the vital requirement. When you need paper, you source it from the experts. When you need medical aid you get it from the experts, then why do you intend to manage communication in the house. Leave it to the experts like C-Zentrix. Why should you go for cloud telephony, when you have your old PBX system in place and working up to its standard? A very logical question. Let us list some of the striking benefits.

• No hardware in your business premises other than the mobiles and fixed phones.
• Your printers, fax machines, computers everything could be connected to cloud platform assigned to you.
• Very short and hassle free installation time required.
• You get the most efficient and fast communication network.
• You get a multichannel exchange, handling a voice call, call back, SMS, etc.
•  You get a fast call routing system from customer to you different departments like sales, marketing, etc.
• You get rid of breakdowns, inventory costs, maintenance costs and the costly technicians.
• You can increase or decrease the number of clouds connected instruments as per your business need easily.

There is much more to add, but let’s leave it to the experience post using it.

Just call C-Zentrix, the best Cloud Telephony Company in India and save your company from slow poisoning caused by the outdated individual PBX systems.

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