Click to Call Services Provider In Gurgaon

Advertisements can be seen everywhere; television, the internet, mobiles they are all full of  them sometimes very irritating also! Why? The companies want to reach you.

The customers have a choice of many companies, right! Similarly, Companies too have many customers; but a company wants as many customers as there are in the market including the to be customers. This is called market share, the more it is, the bigger the business is. This led to Click 2 Call concept of communication. 

CTC (click to call) was started as personal computer (PC) to personal computer (PC) call years back in its baby form and over the years graduated to the modern WebRTC (web real timecall). While you are visiting a web page, ads are visible on the page or pop ups, prompting to click if you want to speak, with a company representative. You are not charged; The Company pays for the call. This is the catch statement in the whole business.

Click to Call Feature is Best Suited For Following Industry verticals -:

•   Travel Agency.
•   Educational Institute.
•  Insurance Companie.
•  Automobile Companie.
•  Property portal.
•   Freelancer.
•  Any industry on the hunt for customer.

 I need not write the benefits of getting more customers in business.

No matter which sector your company is, contact C-Zentrix for the best Click2Call solution.

C-Zentrix hosts its inaugural C Conclave to highlight the virtues of Hybrid Contact Centre Solution

C-Zentrix, the leading customer engagement platform innovators hosted their first  ever partners & customers’ meet at Taj Vivanta, Gurgaon to announce their latest offering  of an infrastructure-less contact centre. This new age contact centre aims to extend the advantages of a legacy call centre for customer services but with curtailed costs, saving on the initial capital investments required to set up a call centre.  The event drew a large crowd with encouraging participation from CXO’s representing Goibibo, Hindustan Wellness, Airtel, Wipro & many others.

 

The conclave was opened by Mr. Vinit Goenka, Member IT Task force, Ministries of Shipping, Road Transport and Highways, Government of India. In his address, Mr. Goenka emphasised on the need to invest in cloud-based contact centre solution as it will significantly reduce costs involved in buying server or telecom services like E1s, VoIP, or bandwidth. In turn, it will also help organizations to consolidate their infrastructure requirements in one compact software solution.Commenting on the launch of their novel innovation of infrastructure less contact centre Mr. Saket Setu CEO of C-Zentric said, ”With C-Zentrix’s capabilities for an infrastructure less contact centre, we are just unveiling  the incredabilities of cloud based solutions that our partners, customers & prospects can leverage on to shrink their initial capex. He further added that the edgy new age hybrid customer experience model comes equipped with advanced technology features to make the transition hassle-free and seamless. The hybrid model also addresses the security concerns by facilitating data storage on private network & fortified API tools, secured for data access. The voice recording abilities & data for each client is marked individually with unique customer ids. ”

The cloud-based solution is well-equipped to run a small to mid scale call centre set up with a capacity of 3000 + seats concurrently. A monthly pay model scheme will give the benefit of putting your business idea into practice. For the existing business, the solution also comes handy with the fact of swift migration to the software while ensuring business continuity. The solution is also backed by the advantage of high availability and disaster recovery services. It also offers seamless Integration with any third-party CRM.

Saket Setu, CEO, C-Zentrix

Saket believes that customer experience will see a sea change with advancement of four key technologies that is mobile technology (which includes app world), social media, speech technology (speech recognition,word spotting, speech biometrics) and video in times to come. Virtualization as the base of hardware optimisation will play a significant role in bringing down the hardware cost and providing enough processing power for big customer service platforms to be hosted at fraction of costs with much higher efficiency in quick time.Saket comes with a 13 years of rich experience in the software product development background with more than 10 years in the contact center industry. As one of the pioneers (cofounder at C-Zentrix) of the single box contact center solution, innovation has been a hallmark of his journey. After spending significant years in development, customer service and sales and marketing his understanding of the market, the product and the customer requirement is as good as it gets. His engineering background with international business degree holds him in great stead for guiding C-Zentrix as the CEO into the new era with C-Zentrix Enterprise Cluster and C-Zentrix Cloud solution.

“There is no better place than India to provide Contact Center solutions over the Cloud”.

Q: How has the Cloud proved to be a game changer for ICT and non-IT organizations?

A: The Cloud brings the best technology, at least in terms of cost, taking away the need to set up IT infrastructure on a company’s premises. It helps all small and medium sized organizations to use the best of technology infrastructure for their IT and business needs. The Cloud-based subscription model helps them to take the risk of adopting a solution without too much upfront investment and without having to set up tech infrastructure.

All the IT services which are not core to the business of the company can be put on the Cloud, eliminating the need for manpower and reducing time and costs. The Cloud has brought the cutting-edge technologies to the smallest of IT and non-IT organizations across the world.

Q: What are the key trends shaping the Cloud market, and how big do you expect the business to be over the next three years?

A: Private and Public Cloud are the key trends shaping Cloud deliveries. Private Cloud has the capability to bring even big enterprises on the platform as it provides the same level of integrity of the system and data security as a premise-based solution. At the same it, it also enables an enterprise to drastically cut costs.

Q: Why is Contact Center for the Cloud important for the Indian market?

A: The Indian market is the fastest growing segment for small- and medium-sized companies, who are looking to use the best of contact center technologies for their customer service, lead generation, collections, etc. There is no better place than India to provide Contact Center solutions over the Cloud. Even big enterprises who are planning to go to the Tier 2 and Tier 3 cities of India need a Cloud solution on top of their premise solution to extend their services to these cities and townships.

C-Zentrix Unveils Infrastructure-less Contact Centre

This contact centre aims to extend the advantages of a legacy call centre for customer services but with curtailed costs, saving on the initial capital investments required to set up a call centre.

 

C-Zentrix has announced infrastructure-less contact centre. This contact centre aims to extend the advantages of a legacy call centre for customer services but with curtailed costs, saving on the initial capital investments required to set up a call centre.

Commenting on the launch, Saket Setu CEO of C-Zentric said, “With C-Zentrix’s capabilities for an infrastructure less contact centre, we are just unveiling the incredabilities of cloud based solutions that our partners, customers & prospects can leverage on to shrink their initial capex.”

He further added that the edgy new age hybrid customer experience model comes equipped with advanced technology features to make the transition hassle-free and seamless. The hybrid model also addresses the security concerns by facilitating data storage on private network & fortified API tools, secured for data access. The voice recording abilities & data for each client is marked individually with unique customer ids.

The cloud-based solution is capable of to running a small to mid scale call centre set up with a capacity of 3000 + seats concurrently.

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CRM Spending On Operations Will Decline By 2020

CRM spending directed towards operational CRM initiatives like sales force automation will drop from 90 pc to to 70 pc by 2020, says Sundeep Rattan Bhatt of C-Zentrix

Evolving technology and business trends are redefining the SME ecosystem. One of the primary needs for any business today is to strengthen their CRM (customer relationship management) techniques. C-Zentrix, the flagship product of Towards Vision Technologies Private Limited (TVT), is helpign organizations across industries to set up and manage their personalized customer engagement center. In conversation with Supportbiz, Sandeep Rattan Bhatt, National Sales Head of C-Zentrix, shares that how CRM will address constraints of SME ecosystem.

Excerpts-:

 

SB: Budget is the biggest constraint for SMEs to adopt new technologies. How budget-friendly is your technology?

Sundeep: One of the significant challenges that we have solved by our leading Single-box solution is to help SME customers deploy a CRM and a telephony solution all rolled in one. It became an instant hit with most of the first-time CRM solution adopters as it suited their budget and was extremely resource(s/w & h/w) light. We further modified the same solution to suit even those SME customers where the majority of the users may not need to have access to a PC to carry on with the allocated job. We called it the ‘desk-less’ agents and this I would call was a disruptive feature given the limitations of the legacy and the SMART EPBX/IPBX could not match this. The two variants still continue to be the leaders in their segment and extremely budget-friendly to the segment.

 

SB: Can you share some success stories of your MSME/SME customers? 

Sundeep: Triangle Global is a Mumbai-based HR recruitment firm, with a total staff strength of ten people. In 2012 when Triangle had not deployed any solution to automate their calling and process, which essentially is their core process, the annual turnover of the organization was little less than Rs 10 lakh. After implementing C-Zentrix SME solution and in a span of about three years with the same workforce the organization has been able to clock about 20 times more than revenue which is about Rs 2 crore.

 

Another such example is that one of our Pune-based customers Indus Health Plus has been in a position to prevent more than 50K heart strokes in a year with just a team of 15 members.

 

SB: What are the five trends that will rule the CRM segments in the next one year? What are the reasons?

Sundeep: In order to understand this trend we need to understand a broader industry trend, which is like:

 

• Banking & Finance want to focus on key account management and organizational design
• Manufacturing wants to focus on acquisition, reflecting the impact of globalization
• Insurance sector showed a distinct profile of priorities towards people, brand and negotiating indicating the way the sector is dominated by broker relationships

 

The key connect of the above three trends is that all are pointing towards a sector specialized in CRM. The broad trends can thus be summarized as: 

 

• Currently, 90% of CRM spending is directed towards operational initiatives like sales force automation, but that will drop to 70% of spending by 2020.
• Meanwhile, spending on social CRM initiatives like customer communities and social media monitoring will grow from less than 1% today to 10% of spending in 2020.
• Excellent customer engagement requires the right omnichannel strategy, partner ecosystem, and technology infrastructure to meet buyers’ expectations.

 

SB: How has been the journey so far for C-Zentrix?

Sundeep: Team C-Zentrix is moving up the “Value-Chain” with every passing year both in terms of keeping the product relevant to the market as well as implementing the new IP. Our evolution from Single-Box to Cluster and the launch of Cloud has been validated by the industry as “Right Product Right Time”. 

LIVE CHAT! AUTOMATION WITH HUMAN TOUCH

Machines have created miracles in our life. Life style and comfort levels have totally changed. But you will agree on one thing which has remained the same; we feel happier with a human interface as compared to a machine interface. There are always some questions left that a robot or IVR machine cannot reply. To give their customers  instant solutions and a happy feeling, companies have come up with live chat feature. When you visit a company’s web page and if the company has subscribed for Live chat; you will see a pop up chat box at one corner of the page, inviting you for a chat. Companies have started using Live Chat server as a platform to directly connect with their customers.

C-Zentrix, a cloud-based telephony solution provider, has emerged as one of the most dynamic and reliable Live Chat Service Provider in India. Live Chat is a web base facility using cloud computing; in which business houses can communicate or chat online in real time with their clients and people who visit their site. Having a website that provides information about your products may not be able to answer all the questions a customer is looking for. So, in today’s era it becomes necessary to opt for a live server which can interact and answer the queries one’s customer is having. Live chat helps agents to interact with multiple customers at the same instant. Sometimes the agent might not be ready with an answer while on a call, the same situation when faced on live chat server can be handled differently i.e. practically saving one from an embarrassing situation.

Live chat service caters to following industries.

•         Tourism
•         Hotel
•         Flight booking
•          Real State
•          On line shopping
•          Startups
•          Vehicle sales show rooms
•          Communication companies
•          Call Centers

Move ahead with time, embrace latest technology to make your presence felt in the market.