Cloud telephony- Future of Contact Center

Today, from call centres to start ups, everyone is focussing on investing in CLOUD. Cloud model comes with an ease of access to remote computing, providing security, scalability and reliability, helping organisations to dynamically provision and scale their virtualized and shared resources. Cloud tends to provide a universal contact center solution that tends to unite the enterprise with its agents working from home. This not only acts as a beneficiary point for the agents as it lets them work in their own comfort zone but also helps enterprises satisfy their employee’s requirement and thereby increasing employee engagement for their organisation structure.

In today’s era, having the contact center solution on cloud helps enterprises increase their share in the market as well as their profitability. Cloud solution does not require any expensive hardware or software and includes all the facilities and Add-on’s which are provided in the In-premise setup. Going with the cloud setup helps enterprises to easily add functionality as one’s needs grows. Cloud helps enterprises bypass costs associated with the buying, maintenance and upgradation of software.

The prominent reasons because of which many of the start-ups should opt for cloud solution are as follows:

• Performance: It can be consistently monitored. Cloud can support coupled architectures using web services as the system interface making it more performable as compared to In-premise.
• Productivity: It can be increased when many users can work on the same data at the same time. Time wastage is avoided as data is not needed to be saved or re-entered once the fields are matched.
• Maintenance: It is easier as no software’s or hardware’s need to be installed on each user’s computer and can be accessed from different places.
• Cost: As the infrastructure is provided by a third party and need not to be purchased, the barriers to entry are lowered. The pricing can be based on the usage and implementation.
• Reliability: Being a reliable source, cloud solution is suitable for business continuity and disaster recovery.
• Scalability: Cloud gives the ability to scale up or down the resources according to their usage.
• Security: Due to centralisation of data, cloud increases security focused resources. Security on cloud is better than other traditional systems.
• Device and location independence: Cloud enables its users to access systems using a mere web browser regardless of their location or what device they are using.

C-Zentrix Cloud solution helps enterprises grab hold of all its customers and eventually prioritise on the important ones.

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Investment in Cloud: Necessary or Not?

Introduction of Cloud has changed the way many applications are designed, built and run. Cloud model is one of the core segments of the digital age. The cloud market is maturing with time as its awareness about data and analytics landscape is growing. The recent introduction of Internet of Things (IoT) and social media metrics has been introduced to build the connected analytics view of a company’s resources and customers.

With the worldwide public cloud service market to grow by 16.5% in 2016, here are a few reasons why one should invest in Cloud infrastructure:

• Technology update: Cloud basically tends to help in intelligent routing and resource selection feature allowing systems to be configured in a way that they themselves can determine how customers should be served. Based on customer’s needs, one can easily assign them agents from least busy to first available on cloud.
• Low Infrastructure costs: Cloud helps you bypass costs related with software, servers, their maintenance, PRI and analog trunk lines, associated power and cooling, etc. Due to reduction in these costs, the focus can now be shifted to strategic business initiatives. 
• Globally recognized standard: Using cloud basically provides a standardized support structure to the business. Cloud application server i.e. SaaS is forecasted to grow 20.3 percent in 2016 as predicted by Gartner.
• Business Transformation: The business becomes increasingly agile as customers can be connected anytime and helped with their queries. Today, the role of IT in any business is shifting from “supporting the business” to “be the business”. Ongoing digitization of products and services has shown that IT now owes up to the capability of what a company manufacture and sells.
•  Better Customer Experience and satisfaction: The focus is now to improve the customer’s experience and look out for options to increase employee productivity.
•  Reduced expenditure on calls: The per month usage consumption for communication and contact center expenditure like maintenance cost, upgradation costs, etc. are reduced as compared to the costs incurred while using CAPEX model.
•  Efficient handling: Customers for any organization are a priority. It becomes a necessity to handle their queries, issues and concerns at the right time to have a unified contact center solution. Customer’s objective and targets can be helped to achieve by providing them the right resources readily.
• Agent productivity: Cloud gives the agent an option of whether he wants to work from home or office using the same agent desktop interface. This feature helps organizations to recruit suitable agents from a wider talent pool. Options of having your contact center now on your mobiles can help you connect to your customers while on the go.

C-Zentrix, Cloud Telephony Company in India can help you update your outdated PBX systems by providing you the best cloud telephony solution with an uptime of 99.9%. 

Social Media as another channel for Customer Engagement

Mere physical interactions with the customers are a bygone trend. Now to have a more satisfied customer base, one needs to be connected to them through the virtual world too. Social media platform is serving this need. Customers tend to drive the company today along with its brand image. Social media sites like Facebook, Twitter, LinkedIn, etc. helps generate customer interest in the business and also converting them into sales. There are ‘n’ numbers of engagement platforms available today which imply towards an Omni channel communication to be a necessarily integrated into every strategy for customer access. Social media marketing helps one to know about the issues their customers are facing and help them solve the same without any delay.

Customers following on social media sites are engaged and updated about the business advancements. Social selling not only helps in gaining customers but also helps in connecting to their relevant interests. Engaging the prospects and customers through discussions, chats, etc. makes them feel special and understand how important they are to the organization. Every social platform has its own physical environment i.e. LinkedIn provides us with a professional landscape while Facebook tends to act as a living room where one can catch up with friends.

One needs to understand the various mods through which social media selling can be beneficial for their business. The basics can be to have the company profile and product profile updated as new advancements are made in the various business dimensions. 
This will not only attract the right customers but also save time of prospects that are looking out for various options. CX i.e. Customer engagement platforms like C-Zentrix help in providing different platforms like live chat, social media marketing, etc. well integrated with the system. to help one reach out to their customers irrespective of their geographies.

 C-Zentrix has its reach in the Indian market with its focus on the emerging market overseas. Features like web chat, email ticketing, etc. acts like a direct connection as well as a user friendly interface primed for engagement on the virtual front. C-Zentrix provides its services both on cloud as well as In-premise. Cloud solution helps customers make their contact centers within a few hours thereby, being a promising solution.

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Cloud Telephony Company

Today’s milestone for communication is cloud telephony for all businesses. If you fail to get cloud telephony in time you are going to be left behind in many avenues of your business. If you are interested in specific details; some of them are customer satisfaction, lead creation, customer review, customer management, client relation and management and so on. So contact an efficient Cloud Telephony Company in India, outsource your communication department and concentrate on your core business. 

One needs to understand that communication is not one’s core business, it is only the vital requirement. When you need paper, you source it from the experts. When you need medical aid you get it from the experts, then why do you intend to manage communication in the house. Leave it to the experts like C-Zentrix. Why should you go for cloud telephony, when you have your old PBX system in place and working up to its standard? A very logical question. Let us list some of the striking benefits.

• No hardware in your business premises other than the mobiles and fixed phones.
• Your printers, fax machines, computers everything could be connected to cloud platform assigned to you.
• Very short and hassle free installation time required.
• You get the most efficient and fast communication network.
• You get a multichannel exchange, handling a voice call, call back, SMS, etc.
•  You get a fast call routing system from customer to you different departments like sales, marketing, etc.
• You get rid of breakdowns, inventory costs, maintenance costs and the costly technicians.
• You can increase or decrease the number of clouds connected instruments as per your business need easily.

There is much more to add, but let’s leave it to the experience post using it.

Just call C-Zentrix, the best Cloud Telephony Company in India and save your company from slow poisoning caused by the outdated individual PBX systems.

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IVR SOLUTIONS

Fed up of negative customer reviews, and losing new ones on that account? Tried many human interface solutions, but failed? Don’t worry; technology has come to your rescue. The interactive voice response system (IVR) is known as the ever pleasant receptionist. No matter who the caller is, it is instant and polite. It acts as an interface between the company and the customer.

There are many IVR service providers in India. But, one should always look for the best. To most of the businesses and startups in India, it is C-Zentrix, the most efficient IVR service provider in the whole country.

How does an IVR work? Customer queries are same in similar industries. E.g. banks, hospitals, bus stands, etc. When you call a bank, the IVR asks your response to some of the most common questions which can be replied tonn by simply pressing a number on the keyboard. To a particular key, a relevant answer is programed. Thus, with the help of step by step questioning, the caller reaches to a point where he gets his desired answer. Sometimes he is connected to an agent or company executive to get his unusual query solved. In very rare cases one is requested to visit the office. Thus providing an instant solution to one’s queries at their home or office. This is why all industries with huge volume of calls have opted for IVR services from C-Zentrix. No use in listing the benefits, just avail the service and see the difference within a few months.

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C-Zentrix is the leading Cloud Telephony Company In India

                                    

The communication and connectivity industry has reached the cloud in its endeavor to go beyond the sky. Even the common man without any technical knowledge is experiencing and enjoying this drastic change. He is happy remaining connected with his loved ones. This is the emotional part; the business and to be more precise the profit oriented part of the technology explosion in communication industry gave birth to the cloud based communication and data solutions companies. Business houses and entrepreneurs are smiling and more than happy with this gift of cheaper, faster and better universal connectivity

C-Zentrix is the leading Cloud Telephony Company In India. Cloud telephony is the latest technology in communication. It replaces the (PBX) PRIVATE BRANCH EXCHANGE and Contact Centers used by big business houses. Relieving the companies of the :-

•         Heavy initial cost.
•          Blocking costly office space.
•          Maintaining complicated hardware.
•          Recruiting costly IT manpower.
•          Suffering breakdown time.

Be wise, move with time, go for cloud services. The benefits of C-Zentrix cloud services are:-

·         Suitable for small and big business alike.

•       Can upgrade as your business grows.
•          Connectable to any device.
•          Increase the number of devices as your business grows.
•          Decrease the number of devices as demand decreases.
•          Avail expert service at zero cost.
•          Drastic reduction in communication cost.
•          Remain connected with the total workforce wherever they are.

Outsource your communication section to C-Zentrix, target attention to more valuable areas of your business; increase profit and stay content with unbelievable results you see!

Click To Call Services Provider

E-Commerce has turned the world into your market place. It spreads as far as the internet goes. In any shop display, interact and sell is the basic of all deals. Expecting customers to spend money to speak to you is just silly. So click to call service came as a solution.

Cloud based services have reduced the call cost drastically, and many business entities came up with Click to Call Services. Some of the benefits of this service are:-

•  Round the clock service.
•  Increased lead generation.
•  Customer gets quick connect with the customer service
•  Improves company image.
•  Reaches to a Wider base of customers.
•  Ready list of visitors for analysis.
•  Smooth and enhanced business atmosphere.

These Click to Call Services Provider embed their API to the web page charge them per click for originating the call. The visitor sees your adv. on the web; a pop up comes on the page requesting to click on the button to get a call from the company for further details. Without the shop keeper and customer engagement nothing could be sold. Click to call made this interaction possible at no cost to the customer. Just tell me, would you buy anything from a shop where you have to pay to speak to the shopkeeper? Obviously no.

C-Zentrix, a top class Click to Call Services Provider is one you can rely on for the best quality round the clock service no matter where and what your  business is.