Live Chat Service Provider in Delhi

Machines have created miracles in our life. Life style and comfort level has totally changed. But you will agree one thing has remained the same; we feel happy with a human interface more than a machine interface. Moreover, there are always some questions left that a robot or IVR machine cannot reply. To give the customer an instant solution and a happy feeling, companies have come up with live chat facilities. When you visit a company’s web page and if the company has subscribed for a live chat; you will see a pop up chat box at one corner of the page, inviting you for a chat. 

                                            

C-Zentrix, a cloud-based chat solution provider in Gurgaon, has emerged as one of the most dynamic and reliable Live chat service Provider In Delhi, NCR. In live chat service, the business logic is, when someone visits your web page, he is searching for a product or service your company provides. Therefore, he is definitely a lead. So offer to help him with more information then and there, before he moves over to another web page. A web page cannot be totally informing. While a live chat can give nearly all information that a customer needs at a first visit. This is the winning streak.

Live chat service Provider In Delhi, NCR, Live chat service Provider in Gurgaon, Live chat & ROBO call services in Mumbai or any where caters to the following industries.

• Tourism.

• Hotel.

• Flight booking.

• Real State.

• On line shopping.

• Start ups.

• Vehicle sales show rooms.

• Communication companies.

• Call Centers.

Let’s stop here, though many more can be added. It depends on the company how aggressively it can use the live chat interface. C-Zentrix the expert cloud solution company is a leader in live chat solution and has a long list of satisfied customers. Let your company become one and increase profit.

C-Zentrix’s latest innovation of an infrastructure-less contact centre

• The conclave also unveiled C-Zentrix’s latest innovation of an infrastructure-less contact centre
• The forum was opened by Mr. Vinit Goenka, Member IT Task force, Ministries of Shipping, Road Transport and Highways, Government of India.

C-Zentrix, the leading customer engagement platform Czentrix_C Conclaveinnovators hosted their first ever partners & customers’ meet at Taj Vivanta, Gurgaon to announce their latest offering of an infrastructure-less contact centre. This new age contact centre aims to extend the advantages of a legacy call centre for customer services but with curtailed costs, saving on the initial capital investments required to set up a call centre. The event drew a large crowd with encouraging participation from CXO’s representing Goibibo, Hindustan Wellness, Airtel, Wipro & many others.

The conclave was opened by Mr. Vinit Goenka, Member IT Task force, Ministries of Shipping, Road Transport and Highways, Government of India. In his address, Mr. Goenka emphasised on the need to invest in cloud-based contact centre solution as it will significantly reduce costs involved in buying server or telecom services like E1s, VoIP, or bandwidth. In turn, it will also help organizations to consolidate their infrastructure requirements in one compact software solution.

Commenting on the launch of their novel innovation of infrastructure less contact centre Mr. Saket Setu CEO of C-Zentric said, ”With C-Zentrix’s capabilities for an infrastructure less contact centre, we are just unveiling the incredabilities of cloud based solutions that our partners, customers & prospects can leverage on to shrink their initial capex. He further added that the edgy new age hybrid customer experience model comes equipped with advanced technology features to make the transition hassle-free and seamless.The hybrid model also addresses the security concerns by facilitating data storage on private network & fortified API tools, secured for data access. The voice recording abilities & data for each client is marked individually with unique customer ids. ”

The cloud-based solution is well-equipped to run a small to mid scale call centre set up with a capacity of 3000 + seats concurrently. A monthly pay model scheme will give the benefit of putting your business idea into practice. For the existing business, the solution also comes handy with the fact of swift migration to the software while ensuring business continuity. The solution is also backed by the advantage of high availability and disaster recovery services. It also offers seamless Integration with any third-party CRM.

Some of the integral features of this unique contact centre solution are:-

• 24×7 Support available for an uninterrupted business
• CZ Bar CTI Integration with any third party CRM
• Comprehensive MIS reporting
• Voice Logger & Screen Logger for 100% Call & Agent Screen Recording
• Real time notifications
• Skill Based routing with up-to 60 skills
• Sticky Agent for an enhanced customer service 9.SMS & Email Integration for multi-channel communication

C-Zentrix caters to industry verticals like e-commerce, travel, government-aided organisations, BFSI, manufacturing & education.

Missed call solution in India

Missed calls, no, these are missed opportunities for business houses. Every business begins with lead generation. Lead is a probable customer. A customer is  the king in every business. Unless badly needed no one wants to spend his money to call you or your office; it is your business, you need to chase customers. The one who catches them first, probably gets the lead. So to help your company stays ahead in the race of getting leads;  C-Zentrix has come up "Missed Call Solutions" 

 Let us see how it works. First, register for missed call solution with C-zentrix Missed call feature can be activated for usage in any part of the word. You will get a unique no.  Publish this no. as “Give a missed call, we will get back to you.” in any sort of advertisement channel that suits you. When anyone calls your no. the no. is saved on your cloud server. The caller receives an instant message, text or voice as you choose.

Your company receives a missed call alert. Then it is left to you to handle the lead. The benefits of  missed call solution are:-

       ·         Thank you for calling. We will get back to you soon.

·         Automatic call back, texts message or email to the caller.

·         Record of all missed calls for analysis for marketing strategy formation.

·         A cost free channel of communication to the client.

·         A superb lead generation opportunity to the company.

·         24X7X365 call reporting.

·         Reduced running cost on communication.

Technology can give you unlimited benefits. The sooner you use it for your business, the faster your business grows.

Cloud Based Telephony Solutions

The sky is the limit! And we have reached the cloud! At the threshold of the sky. Our fore fathers have experienced, witnessed and reaped the outcome of the invention of air planes, the radio, etc. Our generation is enjoying the benefits of mobiles, television internet, etc. So believe me, cloud telephony solution is going to give the society and specifically the business people profit, profit and profit only. This is one of the biggest innovation and revolution information technology has given to society. The only catch is, getting the Best cloud telephony providers in India. Cloud telephony is the integration process of world communication. India is a rising star in the global business. As a catalyst many companies came up as Cloud Based Telephony Solutions in Delhi NCR, Best cloud telephony providers in Delhi NCR, Cloud Based Telephony Solutions in Chennai, Cloud Based Telephony Solutions in Bangalore, Best cloud telephony providers in Gurgaon, Best cloud telephony providers in India, Best cloud telephony providers in Bangalore and so on. C-Zentrix is one such company that came up with headquarters in Gurgaon and presence all over India.

The benefits of changing over to cloud telephony solutions are many:

·         You get rid of the old bulky hard ware required for the communication network.
·         You regain the costly spaces occupied by them for other high return uses.
·         The change in cost is negligible compared to the benefits you can get.
·         All the hardware maintenance cost eliminated.
·         Maintenance time drastically reduced, thus business loss due to communication failure reduced or practically eliminated.
·         Fastest communication enables you to every opportunity.
·         Your business gets an image enhancement at a very low cost.
·         Even a small business gets the image and ease of doing business like that of a big business house.
·         Attending bulk of calls possible.
·         Your business has a global reach.
·         Log and record of all dialogue between customer, client and the company are always available.
·         The records can be fruitfully used for fact finding, customer research, faster complaint redressal.
·         You get a satisfied customer, client and to be customer and clients.
·         Your communication and records are in expert hand.

Let me leave the rest to experience yourself when you get the services of a best cloud telephony provider in India. No matter where your business is, it is a geographical barrier free option.

Looking for the best hassle free cloud service provider, go for C-Zentrix of Gurgaon. You will enjoy the service quality, professional attitude, instant response, zero down time and the wonderful business ethics with a human approach. C-Zentrix’s specialized cloud based services are many to name some: - Call centre, Magic calls, Log management, IVR, missed call management, Live Chat, click to Call and many more in Cloud solutions domain